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GDPR Compliance

At Ticket-El, we are committed to ensuring the protection of your personal data and complying with the General Data Protection Regulation (GDPR). Here are the key aspects of our GDPR compliance:

Data Ownership and Protection

  • Data Controller Responsibility: When you use Ticket-El for ticket sales and data collection, you are the data controller, and we act as the data processor. We handle your attendees' data as per your instructions and do not use it for any other purposes.
  • Data Protection: All data collected on Ticket-El is securely stored on servers located in the EU, ensuring compliance with GDPR regulations. We work with third parties under GDPR-compliant contracts to provide our ticketing services.

Privacy Policy Compliance

  • Privacy Policy Upload: We make it easy for you to upload your privacy policy for attendees to view during ticket registration.
  • Privacy Policy Generator: If you do not have a privacy policy, you can use our free privacy policy generator designed for event organizers.

Marketing Consent and Opt-in

  • Email Marketing Consent: Ticket-El allows you to collect marketing consent easily through an opt-in checkbox on your online box office. Only those who opt-in will be synced with your MailChimp account.

Data Breach Notification

  • Prompt Notification: In the event of a data breach, we commit to notifying Ticket-El account owners within 48 hours of discovery and working with customers to inform data subjects affected by the breach.

Data Processing Agreements

  • Comprehensive Agreements: Ticket-El has established Data Processing Agreements with all necessary information to ensure GDPR compliance. Enterprise customers can submit custom DPAs for review.

User Rights and Consent

  • Data Subject Rights: Users have the right to access, rectify, delete, and restrict processing of their data. Ticket-El ensures that these rights are respected.
  • Consent Collection: We collect consent for data processing and ensure that users are informed about the data collected and its purposes.

For any questions or concerns regarding Ticket-El's GDPR compliance, please contact us at info@ticket-el.com. Your data security and privacy are our top priorities, and we are dedicated to upholding the highest standards of GDPR compliance.